We're small, we are over-achievers. We want to provide the best service possible for you. We do not carry balances, but should circumstances arise which result in balances being owed, we are willing to work with you provided you follow whatever plan you propose. Invoices are due upon receipt. We ask for half deposit, with the balance due upon completion. Accounts carrying balances are subject to $25 flat statement fees each billing cycle as statements are generated. We are generous with discounts for large projects when planned in advance, however accounts with discounts are due according to agreed-in-advance terms. Should these terms not be met in a timely manner, the discount does not apply and the full hourly rate will be expected. In plain terms, if the invoice is billed in our typical fashion -- due on receipt -- discounts will be invalid if we do not receive payment prior to the 15th day after invoice date. Hosting is payable quarterly in advance. We do not pro-rate or break down month-by-month. If you need to make arrangements differently, they must be made in advance and we're happy to help through transitions. Accounts without payment for 60 days are subject to immediate disconnect. Reconnect fee is a flat $100. All past-due monies must be received prior to reconnect. We much prefer our job of keeping your projects operating smoothly to discussing monies owed -- we sincerely hope you never have occasion to incur any late payment penalties.